AI Automation Specialist

AI Automation Specialist (Business Process & Revenue Automation)
 

LOCATION

USA | Europe | Middle East | Singapore | India

EXPERIENCE REQUIRED

1+ Years in AI Automation, Workflow Engineering, Digital Transformation, or Process Automation

ABOUT THE ROLE

Digital Strategy Co® is looking for an AI Automation Specialist to help businesses transform operations through AI-driven automation, workflow optimization, and intelligent process redesign.

This role goes beyond traditional automation engineering. The ideal candidate will work directly with companies to conduct AI audits, analyze operational inefficiencies, identify revenue bottlenecks, and implement scalable AI-powered automation systems across departments such as Marketing, Sales, Customer Success, HR, and Operations.

You will help organizations modernize workflows, improve productivity, increase operational efficiency, accelerate lead generation, strengthen CRM processes, and drive measurable business growth using modern AI technologies.

This role combines business consulting, automation engineering, prompt engineering, systems integration, and AI implementation into one high-impact position.

KEY RESPONSIBILITIES

• Conduct AI and workflow audits for client organizations to identify automation opportunities
• Analyze business processes across Sales, Marketing, CRM, HR, Operations, and Customer Service functions
• Design and implement AI-driven workflows that improve revenue growth, productivity, operational efficiency, and customer engagement
• Build intelligent automation systems using AI APIs, workflow platforms, and integrations
• Work closely with leadership teams to modernize internal business operations using AI technologies
• Develop scalable automation solutions that reduce manual effort and improve business performance
• Support clients in AI adoption, AI operations, and digital transformation initiatives
   

REQUIRED SKILLS

1) Workflow Analysis & Business Process Optimization

Identify operational inefficiencies and transform manual workflows into scalable automated systems.

Required Expertise:

• Analyze business workflows across departments including Sales, Marketing, HR, Customer Service, and Operations
• Identify repetitive manual processes, inefficiencies, and operational bottlenecks
• Design automation strategies that improve productivity, turnaround time, and organizational efficiency
• Map business workflows and create scalable automation architectures
• Collaborate with stakeholders to understand operational pain points and define automation requirements
   

2) AI Automation & Workflow Engineering

Build intelligent automation systems using modern no-code, low-code, and AI-powered platforms.

Required Expertise:

• Experience with automation platforms such as Make.com, Zapier, n8n, Pipedream, or similar tools
• Build multi-step automation workflows connecting CRMs, databases, communication platforms, and AI systems
• Implement automated lead routing, reporting, customer communication, and workflow orchestration
• Develop scalable AI-driven business process automation systems
• Create automated workflows for sales operations, marketing operations, CRM management, and lead nurturing
   

3) System Integration & API Connectivity

Connect modern business applications and AI systems into unified operational workflows.

Required Expertise:
Experience integrating SaaS platforms using APIs, webhooks, and automation frameworks
Connect tools such as HubSpot, Salesforce, Slack, Google Workspace, Microsoft 365, Notion, Airtable, and marketing platforms
Develop reliable workflows between internal systems, CRMs, marketing tools, and AI applications
Troubleshoot integration issues and optimize automation performance
Familiarity with REST APIs, JSON payloads, authentication methods, and webhook-based architectures
 

4) AI Tooling & Generative AI Implementation

Leverage enterprise AI technologies to automate decision-making, reporting, communication, and operational tasks.

Required Expertise:

• Experience using APIs and AI platforms such as OpenAI, Anthropic, Gemini, Claude, or similar LLM ecosystems
• Build AI-powered workflows for document summarization, lead qualification, reporting, customer engagement, and data synthesis
• Implement AI-assisted CRM workflows, automated email generation, and intelligent business reporting systems
• Design AI copilots and internal AI assistants for operational support
• Understand practical enterprise AI use cases across marketing, sales, operations, and business intelligence

5) Prompt Engineering & AI Output Optimization

Develop production-grade prompts and AI instructions that deliver consistent, high-quality business outputs.

Required Expertise:

• Create and optimize prompts for marketing automation, reporting, content generation, workflow automation, and operational tasks
• Test and refine prompts to improve reliability, accuracy, and consistency of AI outputs
• Structure prompts for enterprise workflows and scalable AI deployment
• Build reusable prompt frameworks and AI workflow templates
• Understand prompt chaining, context management, structured outputs, and AI behavior optimization

6) Revenue Growth & Marketing Automation

Support business growth initiatives through AI-powered marketing and sales automation systems.

Required Expertise:

• Build automation systems for lead generation, lead nurturing, customer engagement, and CRM optimization
• Develop AI-enhanced marketing workflows for email campaigns, outbound automation, and sales enablement
• Improve sales operations through intelligent routing, follow-ups, and pipeline automation
• Implement marketing automation systems that improve campaign efficiency and conversion performance
• Support AI-driven customer acquisition and business growth strategies
   

Preferred Qualifications

• 1+ year of experience in AI automation, digital transformation, systems integration, or workflow engineering
• Strong understanding of business operations and process optimization
• Experience with AI APIs, workflow orchestration tools, and SaaS integrations
• Familiarity with CRM systems, marketing automation platforms, and operational technologies
• Strong analytical, communication, and problem-solving skills
   

About Digital Strategy Co.

Digital Strategy Co® is a Boston-based Strategy, Marketing and Technology firm with the mission to help our clients win in the digital world.

We bring a unique combination of Industry Expertise + Marketing + Technology in our approach. 
We have crafted marketing strategies, digital campaigns, and built complex software platforms for hundreds of clients across industries including healthcare, construction, finance, technology, professional services, e-commerce, and retail.

Our team has worked as Startup Founders, CMOs, COOs, CTOs across various industries, and we bring real world experiences from Strategy to Execution to drive tangible business growth for our clients.

Digital Strategy Co® helps businesses modernize operations through AI transformation, automation strategy, digital growth, and intelligent workflow engineering.

Our focus is on helping organizations:

• Conduct AI readiness and operational audits
• Identify automation opportunities
• Implement scalable AI-powered workflows
• Improve marketing, sales, CRM, and operational efficiency
• Drive measurable business growth through intelligent automation

Explore more at: www.DigitalStrategy.co